Terms of Service

This website is operated by Bright Frame Labs, a private limited company. References to “we”, “us” and “Bright Frame” mean that company. References to “you” mean the person or organisation using this site.

By browsing this website, contacting us through it, or engaging our services, you accept these terms. If you do not accept them, please do not use the site. We may update the terms as our services change; the version published on this page at the time you use the site is the version that applies.

You agree not to:

• attempt to gain unauthorised access to any part of the site or its hosting;
• interfere with the availability of the site, including through automated load, scraping at abusive rates, or denial-of-service activity;
• introduce malicious code, or use the site to transmit unlawful, defamatory or infringing material;
• reproduce substantial parts of the site’s content commercially without our written permission.

Responsible security research is welcome. Report findings to info@brightframepal.com and we will not pursue action against good-faith testing that avoids service disruption and third-party data.

Nothing on this website is an offer capable of acceptance. Services are provided only under a signed statement of work, which sets out scope, deliverables, team composition, fees, invoicing schedule and acceptance criteria. Where a statement of work conflicts with these terms, the statement of work prevails.

Unless agreed otherwise in writing, engagements run month-to-month with thirty days’ written notice on either side. Work delivered up to the end of the notice period is invoiced normally. Estimates given during discovery are estimates, not fixed prices, unless explicitly labelled as fixed.

Deliverables created specifically for you under a statement of work transfer to you on payment of the invoices covering them. This includes source code, infrastructure definitions, design files and documentation.

We retain ownership of pre-existing tools, libraries, templates and know-how that we bring to an engagement, and we grant you a perpetual, worldwide, royalty-free licence to use them as part of the deliverables. The website itself, our brand, and the content published on it remain our property.

Each party will keep the other’s confidential information confidential, use it only for the engagement, and protect it with at least the care it applies to its own confidential information. This obligation survives the end of the engagement by five years, and indefinitely for personal data and trade secrets.

We perform services with the reasonable skill and care expected of a competent professional studio. Beyond that, this website and its content are provided “as is”. We do not warrant that the site will be uninterrupted or error-free, and case study figures describe past engagements rather than promises about future results.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our total aggregate liability arising out of an engagement is limited to the fees paid by you under the relevant statement of work in the twelve months preceding the claim, and neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill or anticipated savings.

The site may link to third-party resources. We do not control them and are not responsible for their content or practices. Where an engagement relies on third-party platforms, their terms apply to your use of those platforms.

These terms are governed by the law of our place of incorporation, whose courts have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court. Before starting proceedings, both parties agree to attempt resolution through a good-faith discussion between senior representatives within thirty days.

Questions about these terms: info@brightframepal.com. For how we handle personal data, see the Privacy Policy and the Cookie Policy.